REFUND & RETURNS

      We want every customer to have a pleasant and reassuring shopping experience. To make returns clear and straightforward, we have established the following guidelines that apply to all orders placed through official channels.
      Return Conditions
      Items must be returned in their original, unused state, with all tags, packaging and accessories fully preserved. Requests should be submitted within a reasonable timeframe after delivery. Items that have been washed, worn, altered or damaged by the customer are not eligible for return.
      Application Steps
      Contact our support team with your order number and return reason to submit your request. Wait for official approval and detailed return instructions before sending the item back. We recommend using a trackable shipping service and keeping your receipt for reference.
      Cost Allocation
      Return shipping fees are borne by the customer for personal reason returns. If the return is due to damaged, defective or incorrectly shipped items, we will cover the corresponding shipping costs. Original delivery fees are non-refundable unless the return is caused by our error.
      Refund & Exchange
      Refunds are issued to the original payment method after the returned item passes inspection. Exchanges for different variants of the same item are available subject to stock availability. If an exchange is not possible, a standard refund will be arranged instead.
      If you have any questions or need further assistance with your return, our customer service team is always available to help. We will handle every request fairly and efficiently to ensure you have a satisfactory solution.
      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.